Refund policy

We are committed to providing high-quality products and reliable support. If you experience any issues with your order, please review the policy below and contact our support team for assistance.

Return & Refund Policy

Customers may request a return or refund within 30 days after their order has been delivered.

Eligible returned items must be unused, unworn, unwashed, in their original condition, with tags attached, and in the original packaging. Proof of purchase is required.

Misprinted, Damaged, or Defective Items

If you receive a misprinted, damaged, or defective item, please contact us within 5 days of delivery so we can investigate the issue quickly. We will review the claim and provide return, replacement, or refund instructions.

Requests made after 5 days may still be reviewed within the 30-day return period, depending on the circumstances.

Lost Packages

Lost packages are handled as a delivery issue rather than a product return. Please contact us so we can investigate the shipment and explain the next steps.

Return Process

Please contact us before sending an item back. After your return request is approved, we will provide the correct return address and return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping

For standard returns, the customer is responsible for the return shipping cost. We are happy to provide the return instructions.

Refunds

After an approved return is received and accepted, we will issue the refund to the original payment method within 1–5 business days.

Your payment provider may require additional time to show the refund in your account.

Refunds are issued in the original purchase currency.

Non-Returnable Items

The following items are not eligible for return or refund:

- Final sale items
- Gift cards
- Items returned without their original tags
- Items returned after the 30-day return period
- Items deliberately damaged
- Items showing signs of wear, washing, or use

Order Cancellations

Orders may be canceled for a full refund within 1 hour of placing the order.

After 1 hour, the order enters processing and may no longer be canceled or modified.

EU Customers

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days. Your item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

Contact Us

If you have any questions or concerns, please do not hesitate to contact us at manhwasolomr@gmail.com.